Top 6 Cleaning Startups in Singapore

Posted by Jas from Spaceship on Jan 11, 2018 11:43:26 AM
Jas from Spaceship
Find me on:

When was last time you or your friends engaged house cleaning service? 

How did you find your house helper? 

Recent years has seen an increasing demand for house cleaning services in Singapore. Yet many are having difficulty finding house helpers, especially good ones. Despite the availability of cleaning agencies in Singapore, they usually charge high prices, especially in weekends and holidays. (I will never forget that I was charged $55/hour for three-hour cleaning!)

That’s why many cleaning startups popped up in Singapore to service the unfulfilled market need.

Spaceship has compared 6 cleaning startups in Singapore in details.

Hopefully, you will find them useful for your next house cleaning.

Factors to consider when choosing cleaning startups

Different from cleaning agencies, cleaning startups usually do not have cleaning staff. Instead, they serve as a marketplace where those looking for service can find self-registered house cleaners who have legal working status in Singapore.

Due to the nature of freelance helpers, cleaning startups may offer cheaper services but the quality of service can be compromised. Therefore, if you are booking a session from a startup now, do check on these factors to ensure you are choosing the right startup:

  • Price

    Usually cleaning startups offer two types of pricing: one-time (or ad hoc) rate and recurring rate for weekly services over one or few months. 

    Recurring rates of most startups do not differ much and are usually between $20/h (Helpling, Sendhelper) and $28/h (Sixhands). This range is comparable to some traditional cleaning agents. 

    For ad hoc rates, the difference between different startups can be as big as $13/h. (Sendhelper charges $22/h whereas Helpling charges $35/h.) Thus if you are booking for one-time service, you may want to spend a bit more time comparing prices.
  • Quality of cleaning service

    Startups like Helpling, Sendhelper and Fuss hold interviews to test out cleaners' cleaning skills and some startups like ServisHero and AfterYou do not have any screening over cleaners' competency. 
  • Customer support

    Startups like Sendhelper, Fuss, ServisHero and Sixhands have direct customer hotlines to offer immediately help, while AfterYou and Helpling allows customer to feed via email and the contact form on their website.
  • Damage/theft compensation

    Most startups offer certain form of compensation against this risk. Helping and Sendhelper insured 1 million against theft and damage and Fuss promises money back guarantee. ServisHero says its customer service will try to help resolve the incident while Sixhands will compensate a limited amount.

Top 6 cleaning startups in Singapore

Here is a summary of comparing top 6 cleaning startups.

Cleaning Startup - Comparison Table.png

Note: better performance, higher scores for the startup; lower recurring price, higher score for the startup.

Cleaning Startup - Helpling

1. Helpling Cleaning Services (App-based)

Website: https://www.helpling.com.sg/ 

Services:

  • House cleaning, including ironing, internal window cleaning
  • Deep cleaning, external window cleaning,
  • Commercial or office cleaning
  • Aircon servicing

Price: 

  • Recurring service: $20/h
  • Ad hoc service: $35/h

Promotions:

  • Free 3-hour service for the first session of your weekly or bi-weekly recurring service

Service quality:

  • Google rating of 3.7.
  • Among all 6 google reviews, 2 reviews are negative, mainly due to unprofessional service by untrained cleaners.
  • Helpling replied to most reviews.

Service guarantee:

  • 1 million public liability insurance.
  • Registered cleaners are Singaporeans or PRs with police background checked. Additionally, they have to pass multiple stages of interview including a cleaning knowledge test to ensure they have proper cleaning skills.

Other features:

  • Users can chat with helper via app
  • Proper invoice will be issued
  • Service will be constantly improved based on feedback
Cleaning Startup - Sendhelper

2. Sendhelper Cleaning Cooking and Laundry Services (App-based)

Website: http://www.sendhelper.com/

Contact number: 9387 5891

Services:

  • House cleaning
  • Laundry washing, leather cleaning
  • Deep cleaning
  • Handyman, aircon servicing
  • Elderly care, cooking

Price:

  • Recurring service: $20/h
  • Ad hoc service: $22/h

Service quality:

  • Google rating of 3.5
  • Among all11 google reviews, 4 reviews are negative, due to cases such as unsatisfactory cleaning service, helper never turning up, helper asking for transportation cost.
  • Sendhelper replied to most reviews.

Service guarantee:

  • 1 million public liability insurance.
  • Registered cleaners are Singaporeans or PRs and assessed to possess certain level of cleaning skills.
  • There is in-app rating for the helper to ensure service quality.
Cleaning Startup - Afteryou

3. AfterYou Cleaning Services (Web-based)

Website: https://afteryou.co/

Services:

  • House cleaning
  • Tutoring
  • child care & babysitting

Price:

  • Recurring cleaning service: $25/h
  • Ad hoc cleaning service: $30/h

Promotions:

  • 7% discount if signing up monthly packages. Customer service will call you to confirm the details.

Service quality: No google reviews

Service guarantee:

  • Registered cleaners are verified to be legal workers but their skill level is not guaranteed.
  • Profiles of helpers and pre-booking chat are available, but no ratings for helpers.

Cleaning Startup - Fuss

4. Fuss Home & Office Cleaning Services (Web-based)

Website: https://www.fuss.sg/

Contact number: 9616 5167

Services:

  • House cleaning, including ironing, internal window cleaning
  • Carpet, mattresses and upholstery cleaning

Price:

  • Recurring service: $22/h
  • Ad hoc service: $25/h
  • Session duration has choice of 30-min increment instead of 1-hour increment.

Service quality:

  • Google rating of 2.6
  • Among all 5 google reviews, 3 reviews are negative, mainly due to CS support and scheduling issues.
  • No reply to google reviews

Service guarantee:

  • Money back guarantee upon verified damage or theft.
  • Registered cleaners are Singaporeans or PRs with criminal records checked. Additionally, they are interviewed in person to check their competency and experience.
Cleaning Startup - ServisHero

5. ServisHero Local Services (App-based)

Website: https://servishero.com/sg/en/singapore

Contact number: 8858 3570

Services:

  • House cleaning, including ironing, internal window cleaning
  • Deep cleaning, external window cleaning,
  • Commercial or office cleaning
  • Aircon servicing

Price (direct standard quotation for general home cleaning in Singapore):

  • Cleaning service: $25/h
  • Cleaning supplies: $30

Service quality:

  • Google rating of 3
  • Among all 2 google reviews, 1 review is negative.

Service guarantee:

  • In-app chat with helpers prior to booking
  • In-app job reviews
  • Help to resolve unsatisfactory work, dispute or incidents like theft and damage

Other features:

  • Proper invoice will be issued.

6. Sixhands Home Cleaning Services (Web-based)

Website: https://www.sixhands.sg/

Contact number: 8822 6060

Services:

  • House cleaning
  • Spring cleaning

Price:

  • Recurring service: $28.3/h for weeky 3-hour session, $24/h for weekly 4-hour session

Service quality:

  • No Google reviews

Service guarantee:

  • Cover damage less than $100 or 50% of the cost price whichever is lower

Other features:

  • Consultation session is available to assess cleaning requirement.
  • Proper invoice will be issued.
  • Service not covered includes work at height, heavy load, pet mess, antique.

Conclusion

With the above details of top 6 cleaning startups in Singapore, you shall be able to make a wise choice for an enjoyable house cleaning service. If you have any comments on the startups above, feel free to share with us. :)

Quite often, after cleaning your house, you may suddenly discover that you have so much clutter in the house and wish to find a good place to store them. You can always call Spaceship @6220 0126 to engage an enjoyable valet storage service.

LEARN MORE HERE

Alternatively, you may try out these smart ideas to store your items. 

Photo Credit: Helpling | Sendhelper | AfterYou | Fuss | ServisHero 

 

Tags: Guides, Startups, Cleaning