How To Ship Via J&T Express: Beginners Ecommerce Guide

If you are just starting out on your e-commerce journey, there are a whole bunch of things to figure out. Managing deliveries, managing orders, managing warehouse storage space. We pulled together this guide on how to use the J&T Express platform so hopefully, this can give you a quick primer. 

Before we get started,

If you are also looking for a warehouse storage space, you'll need to check out SpaceLabs by Spaceship - An all-in-one platform built to support e-commerce and merchants from order fulfilment to warehouse storage, order picking and packing, and last-mile delivery. 

I've also written about the affordable warehouse storage options to reduce costs and make operations alot easier. 5 Affordable Warehouse Storage Space to Rent in Singapore

 J&T Express Shipping

J&T simplified the shipping process for me largely by enabling me to schedule a pickup of my parcel directly from my doorstep or my office. In fact, this method of last-mile delivery is more suitable for actual eCommerce companies that have deliveries in larger volumes than the average layman. 

The J&T dashboard allows for the addition of multiple users to manage the shipping, making it ideal if you have an operations team that will be handling all your shipments.

Adding additional company users to J&T account

It might be slightly more complicated than just bringing to Singpost, but trust me, it’ll bring you a lot of conveniences once you get the hang of it.


Summary of Steps To Use J&T Platform For Last-Mile Delivery


  1. Create a J&T account

  2. Create the order

  3. Input the order details

  4. Schedule the pickup date & address

  5. Input delivery address

  6. Key in item details

  7. Print & paste the airway bill label

See below for more details on each step of the process. 


1. Sign up for a J&T Express Account


You’ll need to create an account and verify your email to access the dashboard. You'll need to sign up via J&T's website. Here's the link to creating a J&T Express Account: 


2. Create An Order

Creating an order via J&T platform


If you already have are selling on Lazada or Shoppee, you won't have to manually create an order as these marketplaces are integrated with J&T Express. Orders that your customers place on Lazadsa and Shopee will automatically create delivery orders with various delivery partners selected by the marketplace.

However, if you are not selling on Lazada or Shopee yet, you'll need to manually create the order. After you login to your J&T account, hover over "My Order" on the ribbon at the left of the dashboard, and click “Create Single Order Upload”.


3. Input Order Details

order details like cash on delivery, weight of item during shipping

These are the following details you can select from:

-  Service type (depending on your subscription, you might only be able to select local deliveries)

-  Whether you want cash on delivery

- Reference number (tracking number or airway bill number)


4.  Schedule Pickup

scheduling pickup via J&T express


Check the “No pickup required” if your goods for shipping have yet to arrive. You can always schedule a pickup later on in the “Order management” section. Additionally, fill in your pickup address here as well as provide contact details of the person that the delivery guy can take the parcel from.

This is where the convenience comes in, if you have regular customers and always need to deliver to the same address, consider adding them into an address book so you won’t have to key in all details from scratch in future. It also goes without saying that you'll need to select a pickup date & time so you'll know when to expect the delivery guy and be at the location to pass the parcel when he arrives.


5. Input The Recipient Information

how to add recipient information and address for orders in J&T

Similarly, you'll have to key in the recipient details and any special delivery instructions eg. "leave it at the doorstep and ring the doorbell when delivery is done" if you want to avoid all forms of human contact during Covid 19. Its the same logic as ordering delivery with Grab, the food has to be labelled with a recipient or no one will know who it's for.


6. Key In Item Details

enter shipment details for J&T delivery


Finally, you key in the dimensions and weight of the item. You can choose to declare your item value if you're worried about your package being lost or damaged. This will increase the maximum liability of the delivery provider in the event that that happens, but bear in mind that it will also increase your shipping costs. 

A net delivery charge will be calculated at after keying in these details, and if you're agreeable, you can proceed to submit the order. 


7. Print & Paste The Airway Label

 creating a delivery with J&T is completed


After submitting your order, you will be prompted to choose a size for your airway bill that you wish to print. I usually go for the A6 size as this size is suitable for label printers. (if you own one). 

You will find a tracking number on the airway bill generated which you can use to track your parcel delivery status. Print it out and paste it on your parcel.



How to print the J&T labels

J&T Express airway bill

Lucky for you, there are standard printer options in case you have no budget for that expensive zebra label printer. There’s also an option to print 4 stickers in a single A4 paper, so you can take pride in yourself for being environmentally friendly (a.k.a my type of option).

These are the options:

- Zebra Printer (A6 size label stickers)

- Standard Industrial Printers (1 single sticker in 1 A4)

You don’t have to print the labels immediately after order creation. Just hover your mouse over “Order management” on the dashboard whenever you’re feeling mentally ready and click “Order overview”. Then, select the order and click “Print”. From there, go ahead and choose whichever sizing suits your palette.

From the process above, we can see that the downside of it is that someone always needs to be present when the courier arrives to pick up the parcel, (if you don’t want your parcel to get stolen before getting picked up, by leaving it unattended).


And that's it, your delivery order is created and you're now ready to start packing your items for shipping.




Packaging guidelines for shipping parcels

 packing guide lines for J&T delivery

Here are a few tips to prevent your parcels from getting rejected by any shipping courier:

  • Pack tightly and snugly to prevent movement of items inside the box during delivery. You can use bubble wrap, newspaper or styrofoam peanuts to fill any empty space.
  • Use at least 2-3 stripes of tape that is at least 2 inches wide. Apply the “H” taping method.
  • Cover or remove any old labellings that are no longer applicable
  • Ensure barcodes are fully flat & visible, & they do not bend over the edge of the packages.
  • Consider placing a copy of your shipping label in the box in case the outer label falls off.
  • You’ll know it’s securely fastened if your package can withstand a table height tumble.


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